MY TRACKING INFORMATION HASNOT BEEN UPDATED IN SOME TIME, IS MY ORDER LOST?

It’s normal to be concerned about your package. We understand that modern day shipping practices have consumers expecting quick transit times and reliable tracking updates. However, new regulations have made shipping vapor related packages necessarily more complex. At VapeLifeHub, we pride ourselves in expediting the order fulfillment process, but once packages are in transit, they will ultimately be outside of our control.

If your tracking hasn’t updated for several days or you’re concerned about your package, please report this issue through our shipping inquiry form so our logistics team can investigate directly with the carrier. Link on: “shipping inquiry form”

What You Need to Know

Packages towards the Western Half of the U.S. are estimated to take 1 – 5 business days in transit, while packages towards the Eastern half can take 6 – 20 business days. It’s important to note that these are estimates, and delays can occur. We may not be able to immediately consider your package as lost once your package falls outside of the estimated timeframe. See our transit timetables on our page below:

Fulfillment and Transit Times

In order to continue offering services nationally, some orders containing vapor products must be shipped using a network of regional carriers. This shipping service will generally follow the process as shown below:

  1. The order is processed and fulfilled at our facility in Los Angeles, CA.
  2. The package is handed off to a freight service and placed in transit towards a sorting facility (tracking or shipment updates may not be provided until the package has arrived at the facility)
  3. After sorting, packages are once again placed in transit towards the Final Mile Carrier near your location. Your package may hop through multiple sorting facilities prior to arriving at the Final Mile Carrier, tracking updates may not be provided for each stop.
  4. Once the package is at the Final Mile Carrier’s location, we’re at the last stage of delivery! It may take a few days for the carrier to schedule with available drivers and place your stop in their delivery route.

Oftentimes the VapeLifeHub Team will only be able to view the same information available to the customer. As our alternative shipping network consists of many smaller regional carriers, this creates a unique problem where updates can be non-uniform or generally confusing. To help provide some clarity, we’ve provided some information on what your tracking update likely means on our article here:

WHAT DOES MY TRACKING STATUS MEAN?

We also provide a convenient portal to retrieve tracking updates on our page below:

Check Order Status

If you are purchasing towards a location more local to our facility, you can expect quicker transit times. Your package will likely have also been shipped with a regional carrier. However, as we have easier access to the regional carriers local to our facility, customers should see transit times similar to the larger national carriers such as USPS, UPS, or FedEx